Live platform

Operations
without the
noise.

Workforce, security, compliance and performance — one platform for teams that operate in regulated environments.

Operations Intelligence
Live
98.7%
SLA compliance
52
Agents active
14m
Avg resolution
Verification volume — 7 days
SLA compliance within targetOK
3 workstations flagged for reviewWatch
Agent console
Workforce planning
Security monitoring
Leave management
Executive reporting
Audit readiness
Quality assurance
Compliance tracking
Agent console
Workforce planning
Security monitoring
Leave management
Executive reporting
Audit readiness
Quality assurance
Compliance tracking
Six modules.
One platform.
Enable only what your team needs.
01
Agent console
Shifts, calls, tickets and leave — fast, focused, distraction-free.
Explore →
02
Workforce control
Leave approvals, skill coverage and capacity planning.
Explore →
03
Security monitoring
Endpoint detection, evidence chain and investigation workflows.
Explore →
04
Quality assurance
Case reviews, scorecards, coaching and sampling policies.
Explore →
05
Compliance & audit
Audit readiness, evidence packages and framework mapping.
Explore →
06
Executive reporting
SLA compliance, team performance and operational health.
Explore →

Ready to run
tighter operations?

Purpose-built for regulated environments. Deployed in days.

01 · Operations

Agent console.
Built for speed.

Everything an agent needs to do their job — shift management, call logging, ticket creation and leave requests — in one distraction-free interface.

Agent console
Shift — active
Started 08:00 · 3h 24m elapsed · Break available
Calls today
KYC 12 · Video 4 · Doc 8 · Other 2
My tickets
2 open · 1 in progress · 5 resolved this week
Start break
Log call
Report issue

What's included

Shift management
Start, end and extend shifts with configurable break entitlements, rest period enforcement and override request flow.
Calls counter
Log calls by type (KYC, Video, Document, App, Other) with outcome classification and daily totals per agent.
Ticket intake
Template-driven incident reporting — no free text, controlled fields, automatic telemetry capture from workstation.
Leave requests
Submit, track and cancel leave requests. See approval status in real time with blackout window awareness.

Ready to deploy?

Agent console is included in every Operations package.

02 · Workforce

Workforce control.
No more Excel.

Replace spreadsheet chaos with structured leave workflows, skill coverage matrices, capacity planning and real-time availability — all enforced by policy.

Workforce overview
52
Available today
3
Pending approval
Leave calendar — March
8 approved · 3 pending · 2 blackout days
Skill coverage
All skills covered at minimum L2
14-day capacity forecast
2 days flagged — approaching minimum

What's included

Leave management
Full approval workflow with blackout windows, skill coverage checks, concurrent leave limits and calendar view.
Skill coverage matrix
Map agents to skills with proficiency levels. Enforce minimum coverage before approving leave requests.
Capacity planning
14-day staffing forecast with visual risk indicators. Set minimum agent requirements per day per shift.
Policy engine
Configure notice periods, auto-approval rules, weekend blocks, manager note requirements and more.

Ready to replace Excel?

Workforce module works with any team size.

03 · Security

Security monitoring.
Evidence-grade.

Detect unauthorised file saves, downloads and workstation activity. Every event builds an immutable evidence chain — audit-ready from day one.

Security overview
434
Events
4
Open cases
0
Escalated
Policy violation HIGH
WS-51 · 14/03 16:10 · Evidence chain: 41 records
Unauthorised save MED
WS-63 · 13/03 10:23 · Auto-ingested
SHA256 integrity verified · Chain index 41

What's included

Endpoint detection
Native agent monitors file saves, downloads and suspicious activity at OS level — no browser extension needed.
Evidence chain
Immutable SHA256-verified evidence records. Every investigation has a cryptographic chain index for audit export.
Investigation workflow
Guided triage with case workspace, status updates, evidence attachment, escalation and PDF/ZIP export.
Auto-ingest pipeline
Native agent sends events directly to the security pipeline. Configurable event types, payload limits and key rotation.

Built for regulated environments.

Security module meets audit evidence requirements for ISO27001, SOC2 and GDPR contexts.

04 · Quality

Quality assurance.
Systematic.

Structured case reviews, weighted scorecards, coaching assignments and sampling policies — QA that feeds directly into agent performance data.

QA overview
94.2%
Avg QA score
12
Pending reviews
Review queue
INC-7709 · Login issue · Sampled · Due today
Coaching tasks
3 active · 1 overdue · 8 completed this month
Top error pattern
Document verification — incomplete field check

What's included

Case reviews
Structured review workflow with guided and advanced modes, weighted scoring and DRAFT/FINAL/APPROVED states.
Sampling policy
Configure random or targeted sampling rules. Automatic queue population with policy-driven prioritisation.
Coaching workflow
Flag agents for coaching from QA reviews. Track improvement plans, milestones and completion.
QA dashboards
Score trends, error categories, team comparisons and recurring failure pattern detection.

QA that actually improves performance.

Connected to agent productivity data — not a standalone spreadsheet.

05 · Compliance

Compliance & audit.
Always ready.

Audit readiness lifecycle, evidence packages, framework mapping and compliance profiles — structured so your next audit is never a scramble.

Compliance overview
100%
Audit readiness
3
Active frameworks
ISO 27001 · GDPR · SOC2
Framework mapping complete · Evidence attached
Latest package
Q1 2026 · Locked · Report available
Open checklist items
0 critical · 2 advisory

What's included

Audit readiness lifecycle
Checklist-driven workflow from draft to locked package. Evidence upload per item, server-validated completion.
Evidence packages
Complete audit packages stored in secure cloud storage with signed download URLs and package history.
Framework mapping
Map obligations to ISO27001, GDPR, SOC2, NIS2 and custom frameworks with governance metadata.
Compliance profiles
Tenant compliance posture, client/vendor register, contract tracking and expiry alerts.

Your next audit, already prepared.

Evidence chain connected to Security module for complete coverage.

06 · Executive

Executive reporting.
Board-ready.

SLA compliance, team performance, security posture and workforce availability — aggregated into one view that leadership can act on in 30 seconds.

Executive overview
This week: 1,847 verifications · 98.7% SLA · Team performing above target.
98.7%
SLA compliance
Medium
Security risk
Recommended actions
Review 3 high-risk workstations
Next week: +15% volume forecast — extend Shift B

What's included

Executive overview
Narrative summary, KPI cards and trend chart — everything leadership needs, nothing they don't.
Strategic KPI indexes
Service load, operational efficiency, risk pressure and backlog pressure — each tracked against configurable targets.
Board snapshot
Export-ready PDF snapshot with key signals, risk indicators and auto-generated executive narrative.
7-day forecast
Predictive workload and staffing signals for the week ahead — directional planning for leadership decisions.

Leadership visibility, built in.

Cross-module data aggregated automatically — no manual reporting.